- 24-HOUR SERVICE
- +86 773 8880000
We offer you round - the - clock, 24 - hour service throughout the year, including holidays. Your needs will be responded to at any time.
If it's inconvenient for you to book online, you can call our 7×24 - hour free reservation hotline: 0773 - 8880000. We're always here to serve you.
1. Under normal circumstances, it is recommended that you book 2 - 3 days in advance. If you want to plan your trip earlier, you can book up to half a month in advance.
2. During holidays, exhibition periods, or peak tourist seasons, due to the tight availability of hotel rooms, it is advisable to book 5 - 6 days in advance to ensure a smooth check - in.
If you need to modify or cancel your order, please call our customer service hotline. We will handle it for you wholeheartedly.
After you submit an order, we will generally reply to you via text message or phone within 2 - 3 minutes to confirm. In case of special circumstances such as a busy hotel, system glitches, or text message delays, the confirmation time may be extended. If you haven't received a confirmation text message within 30 minutes, we suggest that you log in to your personal center for inquiry or call us. We will do our best to solve the problem for you.
1. The prices published online are for reference only. The specific room types and prices shall be subject to confirmation via phone or message.
2. The reservation price includes service fees and breakfast costs (except as otherwise agreed), but does not include other hotel expenses and taxes. If there are no special requirements, you only need to pay the total room rate calculated by the system during the reservation when you arrive at the hotel, without paying any additional fees.
1. According to international practice, the hotel's check - in time is 14:00, and the check - out time is 12:00 noon. If you need to check in early or check out late, please communicate with the hotel in advance as much as possible to avoid any inconvenience caused by order conflicts.
1. Without special instructions, the hotel will generally hold the room until 18:00 on the day of check - in. If you arrive after this time, the room may not be reserved. If you expect to arrive at the hotel after 18:00, please indicate the specific arrival time, train or flight number in the special requirements during the reservation. In such cases, the hotel may not confirm the reservation or may require a guarantee.
2. If you cannot arrive at the hotel on time due to a train delay or other special reasons, please call the hotel reception according to the number provided in the confirmation text message to explain the situation and inform them of your approximate arrival time. The hotel will consider extending the room reservation for you. You will be responsible for any consequences caused by arriving after the latest arrival time without notifying the hotel.
1. During holidays, large - scale exhibition periods, or peak tourist seasons when hotel rooms are in short supply, the hotel may require you to prepay the room rate in advance to ensure the successful confirmation of your reservation.
2. For hotels that require prepaid room rates, once the order is confirmed, it cannot be cancelled or modified. Therefore, please carefully consider your itinerary before filling out the guaranteed order to avoid unnecessary losses caused by itinerary changes. If you do not check in at the time or with the number of rooms agreed upon in the order, the prepaid room rate will not be refunded.
